Reference indicators
Developing a small and practical set of statistical indicators that
will allow libraries to document their reference services
Collecting reference statistics
Developing and testing efficient, sample-based procedures for collecting
field data on reference work in public libraries (includes field work
in Gjerdrum)
The digital reference market
Writing an analytic article on digital question-and-answer services,
which takes both library and non-library services into account
facing the music
Analysing reference data (collected in 2002) from the music section
of Oslo public library
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