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Organisering av referansetjenester
Lenkesamling og trykte ressurser

Norske ressurser

Nettressurser

  1. Bærum bibliotek. Anbefalt lenke til dag 9
    Retningslinjer for referansearbeidet.
  2. Ericson, Anders. Heile verda - eitt referansebibliotek - om prosjektet CDRS - Collaborative Digital Reference Service. Trykt i Bok og bibliotek nr. 2, 2001
  3. - . Den digitale bibliotekaren - om opplevinga av nye digitale referanseverktøy under ei USA-reise i januar 2001. Trykt i Bok og bibliotek nr. 2, 2001

Trykte ressurser

  1. Bertnes, Pål A. (2003). Faglig informasjon på Internet - kvalitet og kildekritikk. Oslo: Abstrakt forlag. Pensum: 159 s.
  2. Hald, Odd Heide and Jofrid Holter (1995). Her er svaret! Håndbøker og bibliografier til bruk i referansearbeidet. Oslo: Biblioteksentralen.
  3. Høivik, Tord (1995): Hvordan reager salt med svovel?: brukernes vurderinger av referansetjenesten i norske folkebibliotek. Av Tord Høivik og Helge Høivik. (Prosjektet »Biblioteket finner svaret«; Rapport nr. 2). Tønsberg: Tønsberg Bibliotek.

Nordiske ressurser

Nettressurser

Trykte ressurser

  1. Christensen, Ilse et al. (1988). Bibliotekenes erhvervsservice. En Vejledning for folkebiblioteker i betjening af erhvervslivet. København: Bibliotektilsynet, 1988.
  2. Daugaard, Vera (2001). BiblioteksVagten - og samarbejdet om dette tilbud. Referencen nr. 2 maj 2001, s. 12-16
  3. Höglund, Anna-Lena (1997). "Äntligen en riktig fråga!" Undersökning av referensverksamheten vid sex huvudbibliotek i Östergötland. [Linköping]: Länsbibliotek Östergötland
  4. Jansson, Britta-Lena (1996). "Det här var svårt". Referenstjänstens kvalitet ved folkbiblioteken.  Lund: Rapport från Statens Kulturråd 1996:3
  5. Larsen, Anders & Frode Mørch !1982). Kvalitet af offentlig service - folkebibliotekenes oplysnings- og informationstjeneste. København: Amtskommunernes og kommunernes forskningsinstitut, 1982. (Om tidsbruk i danske folkebibliotek)
  6. Talja, Sanna et al. (1997). Discourse analysis in the development of a regional information service. I Beaulieu, Micheline; Elisabeth Davenport; Niels Ole Pors (red.). Library and information studies: research and professional practice. London: Taylor Graham.
  7. Wallner, Susanna Gillberg & Eva Hessmann (1997). Referensarbetets kvalitet - tolkning och verklighet. Småtryck från Valfrid, nr. 18. Borås.

Storbritannia og Canada

Nettressurser

  1. Bonett, Monica (2001). Anbefalt lenke til dag 9
    Personalization of Web Services: Opportunities and Challenges. Ariadne 28
  2. National Core Library Statistics Program Statistical Report 1996 (PDF), Canada.

Trykte ressurser

  1. Blake, Naomi (1995). Enquiry statistics. An analysis of enquiries asked at selected public and special libraries in the UK. Loughborough: LISU. (= Occasional paper no. 11). - 71 p
  2. England, Len; Sumsion, John (1995). Perspectives of public library use. A compendium of survey information. Loughborough: Loughborough university of technology. - 235 s.
  3. Grogan, D. (1992). Practical reference work. 2nd ed. London: Library Association.
  4. Lankes, R. David et al. (2003). Implementing digital reference services: Setting standards and making them real. London: Facet publishing. - 232 s.
  5. Owen, Tim (1996). Success at the enquiry desk. Successful enquiry answering - every time. London: Library Association Publishing.
  6. Sumsion, J. (1993); R. Marriott and H. Pickering. The CIPFA enquiry count. Loughborough: LISU. (Enquiry report 23/12/93)

USA

Nettressurser

  1. Behm, Leslie M. (2003). One Library’s Experience with Review and Selection of Chat Software for Reference. Medical Reference Services Quarterly, Vol. 22(2), Summer 2003. HTM
  2. Brandeis BUG library. Anbefalt lenke til dag 9
    Selvinstruerende læringsmiljø for nye brukere.
  3. Francoeur, Stephen (løpende). The teaching librarian
  4. Francoeur, Stephen (løpende). Anbefalt lenke til dag 9
    Digital Reference (er en del av The teaching librarian)
  5. Hodgkin, Adam (2002). Integrated and aggregated reference Services. The automation of drudgery. D-Lib Magazine, April 2002, Volume 8 Number 4 (Pensum: 14 sider).
  6. Janes, Joseph (2002). What is reference for? (6 sider)
  7. Internet Public Library. Anbefalt lenke til dag 9
    Pathfinders. En samling guider for søking etter informasjon om et bestemt tema.
  8. Kenney, Anne R. et al. (2003). Anbefalt lenke til dag 9
    Google Meets eBay. What Academic Librarians Can Learn from Alternative Information Providers. D-lib magazine.
  9. Lipow, Anne G. (2002). Point-of-Need Reference Service: No Longer an Afterthought. Sentral artikkel.
  10. Matylonek, John C.; Carolyn Ottow; Terry Reese (2001). Organizing ready reference and administrative information with the Reference Desk Manager. D-Lib Magazine, November 2001, Volume 7 Number 11 (Pensum: 9 sider).
  11. National Center for Education Statistics. Statistical Analysis Report: Use of Public Library Services by Households in the United States: 1996. NCES, February 1997 (NCES 97-446)
  12. Ryan, Joe (2002). Library statistics and measures. Lenkesamling
  13. Saxton, Matthew og John V. Richardson (2003?). Understanding reference transactions: citations
  14. Sloan, Bernie. Digital Reference Services Bibliography.
  15. UCSD Libraries Reference Statistics. Information Services Committee. Adopted by PSAC - January 5, 2000
  16. Virtual Reference Desk (2000). Facets of quality for digital reference services, version 4 (Pensum: 8 sider).
  17. White, Marilyn Domas ; Eileen G. Abels and Neal Kaske (2003). Anbefalt lenke til dag 9
    Evaluation of Chat Reference. D-lib magazine.
  18. Wilton libraries. Anbefalt lenke til dag 9
    Innovative internet applications in libraries. Lenkesamling

Trykte ressurser

  1. American Library Association. Reference and Adult Services Division. Management and Operation of Public Servioces Section. Evaluation of Reference and Adult Services Committee (1995). The reference assessment manual. Ann Arbor, MI: The Pierian Press. - 372 s.
  2. Berliner, Barbara (1992). The book of answers. The New York Public Library Telephone Reference Service`s most unusual and entertaining questions. New York: Simon and Schuster.
  3. Burkhardt, Joanna M. (2003). Teaching information literacy. 35 practical, standards-based exercises for college students. Chicago: American Library Association, 2003. Pensum er s. 1-101.
  4. Francoeur, Stephen (2001). An Analysis of Chat Reference Services. Reference Services Review, vol. 29, s. 189-203.
  5. Katz, William A. (1997). Reference services and reference processes = Introduction to reference work, vol. II. New York: McGraw-Hill. Pensum er The reference interview (kapittel 6, s. 153-177 = 25 s.)
  6. Clark, Juleigh Muirhead (2003). Analyzing e-mail reference service in a museum library: the experience of Colonial Williamsburg`s John D. Rockefeller, Jr. Library. S. 9-19 i Lankes (2003).
  7. Coffman, Steve (2003). Going live. Starting and running a virtual reference service. Chicago: American Library Association.
  8. Davis, Stephen Paul (2002). Anmeldelse av Digital Futures: Strategies for the Information Age. D-Lib Magazine, April 2002, Volume 8 Number 4.
  9. Diamond, Wendy (2001) and Barbara Pease. Digital reference: a case study of question types in an academic library. Reference services review, vol. 29, no. 3, pp. 210-218
  10. Francoeur, Stephen (2001). An analytical survey of chat reference services. Reference services review, vol. 29, no. 3, pp. 188-203
  11. Gross, Melissa, Charles McClure og R. David Lankes (2003). Assessing quality in digiital reference services: an overview of the key literature on digital reference. S. 171-183 in Lankes (2003)
  12. Lam, Kwan-Yau. Exploring virtual reference: what it is and what it may be. S. 31-39 in Lankes (2003)
  13. Lankes, R. David et al. (red.) (2003). Implementing digital reference services: setting standards and making it real. London: Facet publishing. - 232 s.
  14. Lederer, Naomi (2001). E-mail reference: who, when, where, and what is asked. The reference librarian, nr. 74, 2001, p. 55-73
  15. Marsteller, Matthew R. and Paul Neuhaus. Providing chat reference service: a survey of current practices. S. 61-74 in Lankes (2003)
  16. Normore, Lorraine and Paula Rumbaugh (2003). Moving from virtual to cooperative reference service models. S. 103-11 in Lankes (2003).
  17. Patterson, Rory (2001). Live virtual reference: more work and more opportunity. Reference services review, vol. 29, no. 3, pp. 204-209
  18. Powell, Carol A. (2001). E-mail reference services. Reference and user services quarterly, vol. 41, no. 2, pp. 170-178
  19. Richardson, John V. (2002a). Reference is better than we thought, Library journal, April 15, 2002, p. 41-42
  20. Richardson, John V. and Matthew Saxton (2002b). Understanding Reference Transactions: Turning an Art into a Science. Library and Information Science Series. New York: Academic Press.
  21. Ross, Catherine Sheldrick (2000) and Kirsti Nilsen. Has the Internet changed anything in reference? Reference and user services quarterly, vol. 40, no. 2, pp. 147-155
  22. RUSA (= Reference and user services association). ALA reference guidelines.
  23. Stemper, James A. (2001) and John T. Butler. Developing a model to provide digital reference services. Reference services review, vol. 29, no. 3, pp. 172-188
  24. Warner, Debra G. (2001). A new classification for reference statistics. Reference and user services quarterly, vol. 41, no. 1, pp. 51-55
  25. Webb, Kathleen M. and Blinda Barr. Implementing virtual reference for OhioLINK: 79 peas in a pod. S. 123-134 in Lankes (2003).
Anbefalt lenke til dag 9 = Anbefalte lenker til sesjon 10.
Tord Høivik - 2004/02/03