Høivik, Tord (1997). Sink,
swim or surf: The future of reference work in Norwegian public libraries
(13 pages)
Kresh, Diane Nester (2000). Offering
High Quality Reference Service on the Web. D-Lib Magazine,
June 2000, Volume 6 Number 6 (7 p.).
...
Good introduction to the Global Reference Network -
the organisation - and to QuestionPoint - the technical
system.
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