1130-1345. Lectures
Welcome to DRS (10 min)
Guided tour of the web site
The growth of digital reference (65)
An overview lecture: History - Types
Discussion
Short break
eference technologies (30)
E-mail - SMS - chat - page pushing - CRM = Customer Relationship Management
24/7
VRLplus: Evaluation
Real-time
technologies (McKiernan)
Pedagogical reference services (30)
Primary schools, secondary schools, higher education: Types
(Studies and homework)
1400-1715. Exercises
1400–1530. first group
1545–1715. second group
Task: Exercises A, B and the e-mail part of
C.
Resources
- Behm, Leslie M. (2003). One Library’s Experience with Review
and Selection of Chat Software for Reference. Medical Reference
Services Quarterly, Vol. 22(2), Summer. Full-text
- Hughes, Carol Ann (2000). Information
Services for Higher Education: A New Competitive Space. D-lib
magazine, December.
- Lankes, R. David (2003). Current
State of Digital Reference in Primary and Secondary Education. D-Lib
magazine, February.
|
|