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 Web and print resources Cracow March 2004

  

United States

reference services

  1. About College (home). Q&A
    A free service from the computer company Adirondack solutions.
  2. AskA+ Locator. Part of VRD.
  3. Ask a librarian. North Carolina State Universities Libraries.
  4. Ask a linguist
    - is a service provided by The LINGUIST List, an Internet network for professional linguists. Many members are interested in language-related questions of all kinds; and a number of these have volunteered to staff this page.
  5. Ask the diabetes team
    Children with diabetes: The on-line community for kids, families and adults with diabetes.
  6. Ask the specialist
    North Carolina State University. The Department of Family and Consumer Sciences is made up of a diverse group of faculty members with expertise in many aspects of daily living.
  7. Ask Dr. Math
    Drexel University Math Forum. A service for math students and their teachers. All levels.
  8. Brandeis BUG library.
    Learning environment based on self-instruction.
  9. ERIC. Educator`s Reference Desk. Educational Resources Information Centre (ERIC). The interactive service AskERIC was discontinued on December 19, 2003.
  10. Fact Monster
    Fact Monster is an ideal reference site for kids ages 8-14 that provides entertainment and educational resources. It combines the contents of an encyclopedia, a dictionary, an atlas, and several almanacs loaded with statistics, facts, and historical records.
  11. Global Reference Network. Library of Congress.
  12. Go Ask Alice!. Columbia University`s Health Question & Answer Service.
  13. Google answers
  14. Informacion en vivo. New York Public Library. Free chat service in Spanish.
  15. Internet Public Library. Ask a question
  16. Internet Public Library. Pathfinders.
    A collection of subject specific guides for information retrieval.
  17. Neuroscientist network
    University of Washington. Here at "Neuroscience for Kids," a team of neuroscientists has been assembled to answer your questions about the nervous system.
  18. New York Public Library
  19. Parent Soup > Message Boards. Belongs to the web community iVillage. Includes:
    • Ask the Speech Pathologist
    • Ask the Stepfamily and Divorce Specialist
    • Midlife Moms
  20. Questia. Not a reference service, but a rich digital learning environment. Fee-based.
  21. Scientific American. Ask the experts.
  22. Slavic Reference Service
    Free year-round service of the University of Illinois Slavic and East European Library. The Slavic Reference Service handles bibliographic and reference questions in the humanities and social sciences from individuals and libraries.
  23. Stumpers-L (US)
    The Stumpers list is a place for librarians (and others) to discuss reference questions which they are unable to answer using available resources, including the Internet and local interlibrary loan capabilities.
  24. VRD Learning Centre
  25. Yahooligans. Ask Earl (for children)
  26. Washington State University. Ask Dr. Universe.
    Dr. Universe tackles all questions, not just science. She has a whole campus of experts to call on, experts in just about everything.     - But she is experiencing overload.

Web resources

  1. Behm, Leslie M. (2003). One Library’s Experience with Review and Selection of Chat Software for Reference. Medical Reference Services Quarterly, Vol. 22(2), Summer 2003. In full-text at HTM
  2. Budhu, Muniram; Anita Coleman (2002). The Design and Evaluation of Interactivities in a Digital Library. D-Lib Magazine, November, Volume 8, Number 11
  3. Coleman, Anita (2002). Interdisciplinarity: The Road Ahead for Education in Digital Libraries, D-Lib Magazine, July/August 2002, Volume 8 Number 7/8
  4. D-Lib magazine, February 2003. Special issue on digital reference
  5. Hodgkin, Adam (2002). Integrated and aggregated reference services. The automation of drudgery. D-Lib Magazine, April 2002, Volume 8 Number 4
  6. Janes, Joseph (2002). What is reference for? (6 pages)
  7. Kresh, Diane Nester (2000). Offering high quality reference service on the web. The Collaborative Digital Reference Service (CDRS). D-Lib Magazine, June 2000, Volume 6 Number 6
  8. Lankes, R. David. Current State of Digital Reference in Primary and Secondary Education. D-Lib magazine, February 2003.
  9. Library of Congress. The Learning Page.
  10. Lipow, Anne G. (2002). Point-of-Need Reference Service: No Longer an Afterthought. Central personal statement.
  11. MARS - see RUSA
  12. Matylonek, John C.; Carolyn Ottow; Terry Reese (2001). Organizing ready reference and administrative information with the Reference Desk Manager. D-Lib Magazine, November 2001, Volume 7 Number 11 (9 pages).
  13. Parsons, Ann Marie (2001). Digital Reference: How Libraries Can Compete with Aska Services. DLF newsletter.
  14. RUSA (= Reference and user services association). ALA reference guidelines.
  15. Sears, JoAnn (2001). Chat Reference Service: An Analysis of one Semester's Data, Issues in Science and Technology Librarianship Fall 2001
  16. Virtual Reference Desk (2003). Facets of quality version 5 (8 pages).
  17. West, Jessamyn (2002). Information for sale: My experience with Google answers
  18. White, Marilyn Domas ; Eileen G. Abels and Neal Kaske (2003). Evaluation of Chat Reference. D-lib magazine.
  19. WOREP. Wisconsin-Ohio Reference Evaluation Programme

Statistics

  1. Association of Research Libraries. ARL Statistics. Interactive edition.
  2. Monash University. Reference statistics
  3. National Center for Education Statistics. Statistical Analysis Report: Use of Public Library Services by Households in the United States: 1996. NCES, February 1997 (NCES 97-446)
  4. Ryan, Joe (2002). Library statistics and measures. Link collection.
  5. Seleb, David (2000) and Glenn Kersten. Reference Statistics. Presented March 13, 2000 at "On the Front Lines: The Third Annual [Illinois] Statewide Practitioners' Summit".
  6. UCSD Libraries Reference Statistics. Information Services Committee. Adopted by PSAC - January 5, 2000

Collections

  1. dmoz.
  2. Francoeur, Stephen
    - The teaching librarian.
    Important personal web site.
  3. - Digital Reference.
    Belongs to The teaching librarian
  4. Hadid, Peggy
    Web-based Reference Services. Resources.
  5. McKiernan, Gerry. LiveRef(sm).
    A categorized listing of libraries that offer real-time Library reference or information services using chat software, live interactive communications utilities, call center management software, customer interaction management software, Web contact center software, bulletin board services, interactive customer assistance system, or related Internet technologies.
  6. RUSA. Machine Assisted Reference Section (MARS)
    - Best Free Reference Web Sites
    2003 - 2002 - 2001
  7. - Reference system suppliers
  8. - Innovative Services
  9. Saxton, Matthew og John V. Richardson (2003?).
    Understanding reference transactions: citations
  10. Sloan, Bernie
    - Digital Reference Primer
  11. - Digital Reference Bibliography
  12. - Question Logs
  13. - Case Studies
  14. - Collaborative Live Reference Services
  15. Virtual Reference Desk (VRD)
  16. Wasik, Joan M. (associated with VRD)
    Digital Reference Resources    .
  17. Wilton libraries.
    Internet applications    . Link collection.

Great Britain, Canada, Australia

Selected reference services

Australia

  1. Ask now. National, State and Territory libraries in Australia have joined forces to provide an innovative service for all Australians - AskNow! - Australia's first collaborative reference service. - Has good advice for schools.
  2. State Library of Tasmania. E-mail a reference enquiry.

Canada

  1. University of Windsor. Leddy library
  2. CANADA. Virtual Reference Canada. National Library of Canada.

Great Britain

  1. Ask a doctor. Med4You. Fee-based
  2. Ask a librarian. National network.
  3. Ask a philosopher
  4. Ask Aristotle. Guardian Unlimited. On politics.
  5. Ask a Victorian. For schools.
  6. Ask Dr Hemp. On cannabis.
  7. Ask NRICH. Helping young mathematicians.
  8. Ask the London franchise experts
  9. Ask the Oracle. On classics.
  10. Ask your farmacist . Self-help site
  11. Community Legal Service. Just ask!
  12. iVillage.co.uk. For women. Includes Ask an expert.
  13. NERD. Newcastle Electronic Reference Desk. Browsable archive.
  14. University of Leicester. Trial Chat Enquiry Service

Web resources

  1. Griffiths, Jill R.; Peter Brophy (2002). Student searching behaviour in the JISC Information Environment. Ariadne, no. 33.
  2. National Core Library Statistics Program Statistical Report 1996 (PDF), Canada.
  3. Nicholson, Dennis; George Macgregor. Learning Lessons Holistically in the Glasgow Digital Library, D-Lib Magazine, July/August 2002, Volume 8 Number 7/8
  4. Ontario collaborative virtual reference project.
  5. Ormes, Sarah (1998). Ask A Librarian. Ariadne no. 13
  6. Queens University libraries. Report on the collection of reference statistics - Queens university libraries, Kingston, Canada
  7. University of Leicester. Elite project
  8. University of Sydney Library. Humanities and Social Sciences Reference Services

European resources (excl. Great Britain)

Selected reference services

Web resources

Scandinavian languages

For resources in Norwegian, Swedish and Danish, see the link collection: Referanseutvikling - lenkesamling.

Print resources

United States

  1. American Library Association. Reference and Adult Services Division. Management and Operation of Public Servioces Section. Evaluation of Reference and Adult Services Committee (1995). The reference assessment manual. Ann Arbor, MI: The Pierian Press. - 372 p.
  2. Berliner, Barbara (1992). The book of answers. The New York Public Library Telephone Reference Service`s most unusual and entertaining questions. New York: Simon and Schuster.
  3. Broughton, Kelly (2001). "Our Experiment in Online, Real-Time Reference." Computers in Libraries 21(4): 26-31.
  4. Burkhardt, Joanna M. (2003). Teaching information literacy. 35 practical, standards-based exercises for college students. Chicago: American Library Association, 2003.
  5. Clark, Juleigh Muirhead (2003). Analyzing e-mail reference service in a museum library: the experience of Colonial Williamsburg`s John D. Rockefeller, Jr. Library. P. 9-19 i Lankes (2003).
  6. Coffman, Steve. "Distance Education and Virtual Reference: Where Are We Headed?" Computers in Libraries 21(4, 2001): 21-5.
  7. Coffman, Steve (2003). Going live. Starting and running a virtual reference service. Chicago: American Library Association.
  8. Diamond, Wendy (2001) and Barbara Pease. Digital reference: a case study of question types in an academic library. Reference services review, vol. 29, no. 3, pp. 210-218
  9. Francoeur, Stephen (2001). An Analysis of Chat Reference Services. Reference Services Review, vol. 29, s. 189-203.
  10. Francoeur, Stephen (2001). An analytical survey of chat reference services. Reference services review, vol. 29, no. 3, pp. 188-203
  11. Gross, Melissa, Charles McClure og R. David Lankes (2003). Assessing quality in digiital reference services: an overview of the key literature on digital reference. P. 171-183 in Lankes (2003)
  12. Jansen, B. J. & Pooch, U. (2001). A review of Web searching studies and a framework for future research. Journal of the American Society for Information Science, 52 (3)
  13. Katz, William A. (1997). Reference services and reference processes = Introduction to reference work, vol. II. New York: McGraw-Hill.
  14. Kibbee, Jo (2002); David Ward and Wei Ma. Reference services review, vol. 30, no. 1, pp. 25-36
  15. Kimmel, Stacey (2001); and Heise, Jenne. "Being There: Tools for Online Synchronous Reference." Online 25(6): 30-9.
  16. Lam, Kwan-Yau. Exploring virtual reference: what it is and what it may be. P. 31-39 in Lankes (2003)
  17. Lankes, R. David et al. (red.) (2003). Implementing digital reference services: setting standards and making it real. London: Facet publishing. - 232 p.
  18. Lederer, Naomi (2001). E-mail reference: who, when, where, and what is asked. The reference librarian, nr. 74, 2001, p. 55-73
  19. Marsteller, Matthew R. and Paul Neuhaus. Providing chat reference service: a survey of current practices. P. 61-74 in Lankes (2003)
  20. Normore, Lorraine and Paula Rumbaugh (2003). Moving from virtual to cooperative reference service models. P. 103-11 in Lankes (2003).
  21. Patterson, Rory (2001). Live virtual reference: more work and more opportunity. Reference services review, vol. 29, no. 3, pp. 204-209
  22. Powell, Carol A. (2001). E-mail reference services. Reference and user services quarterly, vol. 41, no. 2, pp. 170-178
  23. Richardson, John V. (2002a). Reference is better than we thought, Library journal, April 15, 2002, p. 41-42
  24. Richardson, John V. and Matthew Saxton (2002b). Understanding Reference Transactions: Turning an Art into a Science. Library and Information Science Series. New York: Academic Press.
  25. Ross, Catherine Sheldrick (2000) and Kirsti Nilsen. Has the Internet changed anything in reference? Reference and user services quarterly, vol. 40, no. 2, pp. 147-155
  26. Stemper, James A. (2001) and John T. Butler. Developing a model to provide digital reference services. Reference services review, vol. 29, no. 3, pp. 172-188
  27. Warner, Debra G. (2001). A new classification for reference statistics. Reference and user services quarterly, vol. 41, no. 1, pp. 51-55
  28. Webb, Kathleen M. and Blinda Barr. Implementing virtual reference for OhioLINK: 79 peas in a pod. S. 123-134 in Lankes (2003).

Great Britain, Canada, Australia

  1. Blake, Naomi (1995). Enquiry statistics. An analysis of enquiries asked at selected public and special libraries in the UK. Loughborough: LISU. (= Occasional paper no. 11). - 71 p
  2. England, Len; Sumsion, John (1995). Perspectives of public library use. A compendium of survey information. Loughborough: Loughborough university of technology. - 235 s.
  3. Grogan, D. (1992). Practical reference work. 2nd ed. London: Library Association.
  4. Kibbee, Jo (2002); David Ward and Wei Ma. Reference services review, vol. 30, no. 1, pp. 25-36
  5. Lankes, R. David et al. (2003). Implementing digital reference services: Setting standards and making them real. London: Facet publishing. - 232 s.
  6. Owen, Tim (1996). Success at the enquiry desk. Successful enquiry answering - every time. London: Library Association Publishing.
  7. Sumsion, J. (1993); R. Marriott and H. Pickering. The CIPFA enquiry count. Loughborough: LISU. (Enquiry report 23/12/93)

Nordic resources

  • Talja, Sanna et al. (1997). Discourse analysis in the development of a regional information service. In Beaulieu, Micheline; Elisabeth Davenport; Niels Ole Pors (ed.). Library and information studies: research and professional practice. London: Taylor Graham, pp. 109-128

Scandinavian languages

For resources in Norwegian, Swedish and Danish, see the link collection: Referanseutvikling - lenkesamling.

Tord Høivik - 2004/03/01