Cracow
Time schedule March 2004

Lecturers

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Monday March 8

11:30 – 13:45. Lecture (3 hours)

• Welcome to DRS
• The growth of digital reference: an overview lecture
• Discussion
• Break
• Reference technology: e-mail, SMS, chat, page pushing, CRM
• Pedagogical services

1400 – 1530. Exercises first group
1545 – 1715. Exercises second group

Detailed program

Wednesday March 10

18:30 – 20:00. Lecture

• Reports from the field. Discussion.
• Scientific and commercial services

Detailed program

Thursday March 11

0800 – 0930. Exercises first group
0945 – 1115. Exercises second group

1315 – 1445. Lecture

• Reports from the field. Discussion
• Information-on-demand: the future of reference as a library service

Detailed program